Help Center

All You Need to Know

What is your return policy?

We accept returns within 7 days of delivery for unused and unopened products. Please ensure the item is in its original packaging. For hygiene reasons, opened skincare and haircare products cannot be returned.

How can I track my order?

Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this ID on our courier partner’s website to check real-time delivery status.

Do you offer free shipping?

Yes! We offer free shipping on orders above ₹999 within India. Standard shipping charges apply for smaller orders and international deliveries.

Are your products cruelty-free?

Absolutely. All U Professional products are 100% cruelty-free and not tested on animals. We are committed to ethical beauty practices.

Do you ship internationally?

Yes, we ship worldwide. Shipping charges and delivery times vary depending on the destination. International orders may also be subject to customs duties.

How can I contact customer support?

U Professional offers 7-day returns, free shipping over ₹999, and cruelty-free products. Contact: +91 70650 00363, info@uprofessional.com.

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Support & Resources

Orders & Shipping

We process and ship all orders within 1–2 business days. Delivery within India typically takes 3–5 days, while international shipping times may vary.

Returns & Exchanges

Products can be returned or exchanged within 7 days if unopened and in original packaging. Opened products cannot be returned due to hygiene reasons.

Product Information

All our skincare and haircare products are made with premium, cruelty-free ingredients and are dermatologist and salon-approved.

Account

Create an account to track orders, save your preferences, and get faster checkout on future purchases.

Payment & Billing

We accept all major credit/debit cards, UPI, net banking, and secure online wallets for a smooth and safe payment experience.

International Shipping

We ship worldwide with trusted courier partners. Shipping fees and delivery times vary by country, and customs charges may apply.

Customer Support

For any queries, call us at +91 70650 00363 or email info@uprofessional.com. Our team is available Mon–Sat, 10 AM to 6 PM.

Loyalty & Rewards

Join our rewards program to earn points on every purchase and enjoy exclusive discounts, early product launches, and special offers.

We’re Here for You: Contact Us

Call Us

+91 70650 00363

Email

info@uprofessional.com

Office

B1/54 F2, DLF Dilshad Extension II, Sahibabad, Ghaziabad